FAQs

Yes. Remote technical support can be provided where appropriate.

This may include reviewing fault descriptions, alarm messages, photographs, settings, communication data or test results. For some systems, remote support can help identify whether the issue is related to the equipment, load, input supply, installation environment or operating conditions.

The level of remote support available will depend on the product, system configuration and information available from the site.

PX can support commissioning requirements where agreed as part of the project scope.

For larger Static Frequency Converters, ground power systems and configured AC power systems, commissioning support may include pre-installation guidance, documentation review, functional checks, customer support during first energisation or site attendance where required.

Commissioning requirements should be discussed at quotation stage so that the correct support can be planned.

Please email us at info@pxelectronic.com or for more urgent support call us on 0118 206 7525. Please leave a message if we are not able to answer and we shall get back to you as soon as possible.

Many PX Electronics products are based on established product ranges, but they are often configured to suit the customer’s electrical specification and application.

For example, Static Frequency Converters, AC power sources and ground power systems may be supplied with specific input and output voltages, frequency settings, enclosure options, control interfaces, monitoring features or documentation requirements. Where a standard product is suitable, we will advise accordingly. Where the application needs a more specific configuration, we will confirm this during the quotation process.

Yes. PX Electronics can help you identify the most suitable product or configuration based on your electrical requirements, load type and operating environment.

To support this, please provide as much information as possible, including the available input supply, required output voltage and frequency, load rating, phase configuration, duty cycle, installation location and any control or communication requirements. For Static Frequency Converters, AC power sources, 400Hz ground power units and other configured systems, this information helps us recommend an appropriate solution rather than relying on a generic catalogue selection.

Detailed technical FAQs are included on the relevant product page, alongside specifications, ordering, options and datasheets.

All of our product datasheets are available on our website under each product’s webpage. We can also provide project-specific specifications for bespoke Static Frequency Converters, AC Power Sources, and Avionics Ground Power Units. If you have any specific questions not answered within the Data Sheets, please contact us for information.

Yes, where practical, customer-witnessed Factory Acceptance Testing can be arranged.

This should be agreed before the order is placed, as witnessed testing may affect scheduling, documentation, test equipment requirements and project lead time.

For some projects, a remote review of test results, photographs, video evidence or formal FAT documentation may also be suitable.

Yes. All PX Electronics products are supplied with a Certificate of Conformity.

The certificate confirms that the product has been supplied in accordance with the agreed order requirements and applicable product documentation. For configured systems, such as Static Frequency Converters, AC power sources and ground power systems, the Certificate of Conformity will relate to the final product configuration supplied.

If you require any additional project-specific documentation, please advise us at quotation stage so this can be reviewed and included where applicable.

Yes. Calibration certificates can be supplied where applicable.

The type of certificate depends on the product, the measurement requirement and the level of traceability needed by the customer. Some products may be supplied with standard calibration documentation, while others may require UKAS, NIST or another traceable calibration route.

If calibration is required for quality records, audit purposes or formal acceptance testing, please confirm this during the quotation stage.

Yes. Factory Acceptance Testing can be provided where required and should be agreed at quotation stage.

The scope of the FAT will depend on the product and application. For power conversion systems, this may include checks for input and output voltage, output frequency, load performance, protection functions, alarms, communications, visual inspection and other agreed test points.

If a customer has a specific FAT procedure or project specification, this should be provided as early as possible so we can confirm what can be tested and documented.

Yes. Test reports can be supplied where agreed as part of the order.

For power conversion equipment, this may include test results for voltage, frequency, load operation, protection functions, communications, alarms, harmonic distortion or other agreed performance checks.

The exact test scope should be agreed before manufacture or dispatch, especially where the report needs to satisfy a customer specification, witness test requirement or project handover process.

Yes. PX can support customer inspection or approval requirements where they are agreed in advance.

This may include document review, Factory Acceptance Testing, photographs, serial number confirmation, rating plate checks, conformity documentation or agreed test evidence.

Any inspection requirements should be raised early so they can be included in the project schedule and commercial scope.

The documentation supplied depends on the product and the project requirements.

Typical documentation may include a datasheet, user manual where available, Certificate of Conformity, calibration certificate, test report, Factory Acceptance Test document, packing list and commercial invoice.

For configured Static Frequency Converters, ground power systems or AC power systems, documentation requirements should be confirmed at quotation stage. This helps ensure the correct documents are included with the order and avoids delays at delivery or commissioning.

PX Electronics supplies products with applicable conformity documentation. For project-specific systems, we can confirm the relevant compliance position, declarations and supporting documentation at the quotation stage.

Our products are all traceable to NIST/UKAS standards of conformity. If you require an accredited calibration certificate then we can arrange that with one of our approved suppliers at an extra cost. Please ask us for a quote.

Yes. PX Electronics regularly supports project-specific requirements where a standard catalogue item is not the best fit.

This may include Static Frequency Converters with specific input or output voltages, 400Hz aircraft ground power systems, AC power sources, custom enclosures, communication options, monitoring features, special documentation or Factory Acceptance Testing.

Project-specific requirements should be discussed during the enquiry stage so that the quotation reflects the actual electrical, mechanical and documentation requirements of the application.

The more information we receive at the start, the more accurately we can specify and quote the correct product.

As a guide, please provide the available input supply, required output voltage and frequency, single phase or three phase requirements, load rating in kVA, kW or current, and details of the equipment being powered.

It is also helpful to know the load type, such as motors, compressors, avionics, test equipment or resistive loads, along with any known inrush current, duty cycle, installation environment, enclosure requirement, communication interface or documentation requirement.

For larger systems or project-based requirements, drawings, load schedules, specifications, or site information can also be useful.

Yes. PX Electronics can provide a formal PDF quotation for standard products, configured systems and project-specific requirements.

Where relevant, the quotation can include the proposed product configuration, key electrical details, commercial terms, estimated lead time, optional items, documentation requirements and any project notes that have been agreed during the enquiry stage.

For configured systems, we may ask for additional technical information before issuing a final quotation, particularly where the application involves motor loads, high inrush current, unusual supply conditions or specific compliance requirements.

Email us at info@pxelectronic.com with your order requirements including part number and if applicable a Purchase Order number. We will then issue you with an Order acknowledgement form, confirming price and delivery and any further documents as required.

Please allow us 24 hours to confirm your order. We do work across several time zones and so depending on your location there may be a delay in replying to emails.

Yes. PX can provide a proforma invoice where required.

This is often used for new customers, export orders, advance payment arrangements or where the customer needs to arrange internal approval before payment is made.

The proforma invoice will show the agreed products, pricing, payment details and any relevant commercial terms.

Yes, we do. We use Stripe to process our credit card payments. Should you wish to pay by card, please let us know at the time of ordering, and we will provide you with a personalised payment link. There is no additional charge for paying by Credit Card.

Unfortunately, we do not accept cheques or cash as a method of payment.

We also accept bank/wire transfer for national and international payments. Our bank details are provided when we issue an invoice for payment.

We accept payments in GBP, EUR or USD only. International bank transfer details are displayed on all invoices for reference.

Credit accounts are reserved for customers placing orders on a regular basis. Credit will not be extended to one-time purchases. Please talk to us about your requirements.

Yes. PX can support spare parts enquiries for many products supplied by PX Electronics.

Availability will depend on the product type, age, configuration and component supply. For configured systems, it is helpful to provide the serial number, original order reference, photographs of the relevant part and a description of the issue or requirement.

Where a direct replacement is not available, PX will advise on suitable alternatives where possible.

If a product develops a fault, please contact PX Electronics with the product details, serial number if available, a description of the issue, photographs where useful and any alarm messages or operating conditions at the time of the fault.

We will review the information provided and advise the most appropriate next step. This may include technical checks, remote support, return for evaluation, spare parts support or further investigation depending on the product and issue.

Please do not return goods without first contacting PX Electronics.

Yes, a minimum of 1 year is guaranteed on all products and extended warranty is available. Please enquire if you require extended warranty agreements.

Most of our goods are made to order. Bespoke Static Frequency Converters and power systems may have limited return options because they are configured specifically to a customer’s electrical specification.

If goods are faulty, damaged in transit or subject to a warranty claim, please contact us in the first instance with photos and a brief description of the issue. We will review the information provided and advise the most appropriate course of action, including whether the goods need to be returned for evaluation.

Incorrectly shipped goods can be returned at our expense. For full details, please refer to our Terms and Conditions of Sale.

Yes. PX Electronics can ship products to customers outside the UK.

The shipping method will depend on the product size, weight, destination and urgency. Smaller items may be shipped by courier, while larger Static Frequency Converters, AC power systems and ground power units may require pallet freight, air freight or sea freight.

Export packing, documentation and delivery terms should be agreed during the quotation or order stage.

PX can provide typical commodity code information for the equipment supplied, where available.

Final import classification remains the responsibility of the importer, freight forwarder or customs broker, as classification can depend on the product configuration, destination country and local customs requirements.

If your customs broker requires technical information to support classification, please let us know and we will assist where possible.

Yes. PX can provide packed dimensions and weights where required.

For standard products, estimated dimensions may be available during the quotation stage. For configured or project-specific systems, final packed dimensions and weights may only be confirmed once the equipment and packing method have been finalised.

This information is especially important when customers are arranging their own freight forwarder, import clearance or onward transport.

Yes. PX can work with a customer-appointed freight forwarder where required.

This is common for larger equipment, export shipments or projects where the customer already has a preferred logistics route. PX can provide collection details, packed dimensions, weights and standard shipping documents to support the collection process.

Any specific packing, labelling, booking or collection requirements should be confirmed before dispatch.

PX can provide the usual commercial shipping documents required for dispatch.

Depending on the order and destination, this may include a commercial invoice, packing list, airway bill, courier documentation, bill of lading details, certificate of origin where available, and any agreed project-specific documents.

If your company, freight forwarder or customs broker requires specific wording or documentation, please advise us before shipment.

Yes, please email us at info@pxelectronic.com.

Shipping costs vary depending on the product, quantity and shipping destination. Upon accepting the order we shall agree the method and cost of shipping for transparency. We use a variety of couriers to ensure the most competitive rates depending on requirements.

Yes, we can deliver worldwide using our own distribution network. You will not be required to pay VAT, but may encounter customs charges associated with your own country’s customs tariffs.

Upon accepting your order we shall advise an approximate lead time for your order to ship. Please note this is an approximate time, dependent on payment for proforma invoice orders. We will update you throughout the process should your order be delayed.

If you are still within the estimated ship date issued upon ordering then please bear with us. In the event that deliveries are delayed we will contact you to update you on when to expect your order. If you have received confirmation that we have shipped your order then please let us know immediately so we can help track and locate your order.