FAQs
Please email us at info@pxelectronic.com or for more urgent support call us on 0118 206 7525. Please leave a message if we are not able to answer and we shall get back to you as soon as possible.
Our products are all traceable to NIST/ UKAS standards of conformity. If you require an accredited calibration certificate then we can arrange that with one of our approved suppliers at an extra cost. Please ask us for a quote.
Yes, PX only use products that are CE marked.
Yes, a minimum of 1 year is guaranteed on all products and extended warranty is available. Please enquire if you require extended warranty agreements.
Email us at info@pxelectronic.com with your order requirements including part number and if applicable a Purchase Order number. We will then issue you with an Order acknowledgment form, confirming price and delivery and any further documents as required.
Yes we do. We use STRIPE to process our credit card payments. Should you wish to pay by card please let us know at the time of ordering and we will provide you with a personalised link to make payment.
We also accept bank/ wire transfer for national and international payments. Our bank details are provided when we issue an invoice for payment.
Unfortunately, we do not accept cheques or cash as a method of payment.
Please ask us for a formal PDF quotation when requesting a quote. All quotes will be via email in the first instance unless otherwise stated.
Shipping costs vary depending on the product, quantity and shipping destination. Upon accepting the order we shall agree the method and cost of shipping for transparency. We use a variety of couriers to ensure the most competitive rates depending on requirements
Upon accepting your order we shall advise an approximate lead time for your order to ship. Please note this is an approximate time, dependent on payment for proforma invoice orders. We will update you throughout the process should your order be delayed.
Please allow us 24 hours to confirm your order. We do work across several time zones and so depending on your location there may be a delay in replying to emails.
Credit accounts are reserved for customers placing orders on a regular basis. Credit will not be extended to one time purchases. Please talk to us about your requirements.
Would I still have to pay VAT? Yes, we can deliver worldwide using our own distribution network. You will not be required to pay VAT but may encounter customs charges associated with your own country’s customs tariffs.
We accept payments in GBP or USD only.
Most of our goods are made to order, goods incorrectly ordered cannot be accepted for return. If goods are faulty, damaged during shipping or fall under warranty, then they can be returned at the customers expense for us to make an evaluation of damage. Incorrect goods shipped can be returned at our expense. For full details please refer to our Terms and Conditions of Sale
If you are still within the estimated ship date issued upon ordering then please bear with us. In the event that deliveries are delayed we will contact you to update you on when to expect your order. If you have received confirmation that we have shipped your order then please let us know immediately so we can help track and locate your order.
Yes please email us at info@pxelectronic.com
All of our Product Data Sheets are available on our website under each products webpage. If you have any specific questions not answered within the Data Sheets then please contact us for information.